Terms & Conditions
Age of Admittance
4 weeks to 5 years of age.
Hours of Opening
The Nursery is open Monday to Friday from 8:00am to 6:00pm, all year excluding public holidays, staff training days and for one full week (five days) in December.
It is our aim to allow all children time for settling in, so that the child can form relationships with their carers and become familiar with the nursery surroundings. Each child and their needs differ so the length of time for settling in varies from child to child.
We find this normally consists of 2-3 sessions. We request that a parent attends the nursery with the child for settling in until he or she is happy to be left. This will allow parents the opportunity to read all policies and procedures and staff can obtain the relevant child related information and consent to ensure a smooth transition into nursery.
We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online.
Change of Details
You must immediately inform us of any changes to your registration details.
You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.
Parents to provide own nappies.
Off Premises Visits
Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and parental consent being obtained.
To ensure the safety and wellbeing of all children who attend our nurseries we enforce a no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises or stay within the mobile phone friendly zones within the nursery.
We are an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.
The Nursery is closed on bank holidays, public holidays and staff training days. In addition, during the month of December, the Nursery will close for one full week (five days) for Christmas, from 6pm on the published day of closure and will re-open at 8am on the published day of return. Please see our display board in the foyer for our list of closure dates.
If the nursery has to close or we take the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you. If the closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.
Complaints or Concerns
If you have a concern or complaint, please speak to the Nursery Manager or alternatively you can email the nursery at email@example.com. If you have any concerns regarding the services we provide, please discuss these with your child’s key worker. If these concerns have not been resolved to your satisfaction, please contact the Nursery Manager.
Employment or Solicitation of Staff
If, during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of £2,000.00 as payment to us recruiting and training a suitable replacement member of staff.
Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.
Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.
All parents will be informed and required to sign the accident book. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.
The Nursery will make every effort to notify parents should their child become ill at the Nursery. Senior staff reserves the right to take the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to. Our policy and guidelines are available from the Nursery Manager.
For the benefit of the other children in the nursery, you must not allow your child to attend the Nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the Nursery.
The Nursery reserves the right to refuse to accept children until the Nursery is satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by the Local Authority.
If in doubt
If your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.
You must inform us immediately if your child is diagnosed with any allergy or intolerance.
If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from their parent. All antibiotics must be prescribed by a doctor.
Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.
The Nursery has a full written policy on Child Protection which is available from the Nursery Manager.
Delivery of children
Children should be dropped off by parents/carers into the care of a Nursery Staff Member and entered into the attendance register.
Collection of Children
Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.
In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.
You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age.
It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.
The Nursery has a written policy on behaviour management which is available from the Nursery Manager. The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.
Property and Premises
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery. Please provide a spare set of clothing for your child in case of an accident or the need for change of clothing.
Fresh drinking water is available to all children throughout the day.
For the older children water is available for them to help themselves when thirsty; this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and meal times in either beakers or cups depending upon the age and stage of development of the children.
All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.
Meals & Snacks
Children will be provided with drinks and snacks at regular morning and afternoon snack times along with three nutritious, balanced meals daily. Menus are displayed on the parents display board; these include age and stage applicable meals and vegetarian options. All special dietary requirements will be catered for.
For Health and Safety reasons we do not accept children bringing in their own packed lunch, unless an arrangement with the Nursery Manager has been made and the lunch box policy is followed.
We will use whichever formula your baby uses. We will be happy to use expressed breast milk given in accordance with your written instructions.
As the number of children with nut allergies is increasing, with parental support we aim to endeavour to keep the nursery NUT FREE. Parents are requested not to send food or empty food packaging materials into the Nursery.
Schedule of Fees
Fees are calculated on a 51-week booking pattern. We do not charge for the last week in December when the nursery is closed. The current schedule of fees is available from the Nursery Manager and published on our website.
Fees remain payable for periods of absence (Holidays and Sickness) as the child’s place is kept open and staff and associated costs continue to accumulate and be met by the nursery.
We charge a non-refundable registration fee of £30 to reserve your childcare place.
Reserving a Childcare Place
We are able to reserve a childcare place and booking pattern no more than 6 months in advance of your child’s start date.
Should you wish to extend this 6 months period then you will be required to pay your childcare fees in full from the 7th month onwards to keep your childcare place open.
Confirmation of Your Childcare Place
We will confirm your childcare place within 7 working days as this is subject to childcare place availability.
Where parents have more than one child at the Nursery, a 10% reduction in fees is allowed for the second and subsequent children. This is applicable only on the booking pattern and does not include extra sessions or additional hours.
Church Member Discount
Where a parent or parents attend the church affiliated with the nursery, Cloverleaf Christian Centre, and have their church membership confirmed in writing by the Church Administrator, a 10% reduction in fees is allowed. This is applicable only to the booking pattern and does not include extra sessions or additional hours.
Free Childcare Hours
Free childcare is available for all 3 and 4-year-old children, regardless of parental income, from the term AFTER a child’s 3rd birthday.
3 and 4-year-old children will be entitled to 570 hours with an additional 570 hours available subject to eligibility. If you choose to access any additional childcare hours, you will be charged for these. Please enquire with a staff member about funded places for 2-year-olds.
Booking patterns are available on a 52 week or 38 week term-time only basis
Full day sessions are calculated from 8:00am to 6:00pm.
Half day sessions are calculated from 8:00am to 1:00pm and 1:00pm to 6:00pm.
We accept 2 day, 3 day, 4 day and 5 day weekly booking patterns or 2 half-day sessions minimum.
We can accept a limited 2, 3 and 4-week recurring shift booking pattern. Please contact your Nursery Manager to discuss.
For booking patterns that deviate from the Regular Pattern and Shift Pattern as stated above, please contact the Nursery Manager.
Note: changes to a pre-agreed flexible pattern require 7 days’ notice and is subject to availability.
Changes to your Booking Pattern
To increase your booking pattern, we require 24 hours notice subject to availability.
To decrease your booking pattern, you must provide us with thirty (30) days’ notice in writing or by email to the Nursery Manager.
Should insufficient notice be given then you will be invoiced for the full childcare fees for thirty (30) days notice from the date of any change as if the hours had not decreased.
If Additional Days have been booked, these will be invoiced on the following month’s invoice. If you book and then cancel you will still be charged for the additional day/session booking.
Fees are due monthly in advance in accordance to your booking pattern by the 1st day of each month.
We accept payments by Direct Debit, Standing Order or Online Payment method only.
We do not take payment by cash.
Childcare Voucher Payments
The voucher company pays the nursery directly.
We accept payment by most voucher companies in the UK.
Please ensure all voucher payments are made before the 7th of each month as a late voucher payment may be charged.
Tax-Free Childcare Payments
We accept payment from your Childcare Choices account.
Please let the Nursery Manager know your child’s reference, e.g. AJON12345TFC.
Termination of Contract
If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days’ notice in writing or by email to the Nursery Manager. We reserve the right to exclude a child from Nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable or endanger the safety and well-being of other children at the nursery.
If the payment of nursery fees is outstanding for more than 14 days after the 1st of the month this will result in the termination of your childcare contract and the loss of your childcare place (unless a prior agreement has been made with the Nursery Manager).
Upon termination of this contract, the child shall not be permitted entry to the Nursery. This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice and pass this to a debt collection agency for full recovery. In addition, you will be liable for all associated debt collection fees and court costs.